Shipping and Tracking
Help articles related to shipping and tracking orders
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Do you offer free shipping?
We offer free international shipping for orders over $75 USD. For all orders less than $75 USD, we charge a shipping fee of $8.95.
Do you offer expedited shipping?
In addition to standard shipping, we do offer expedited shipping internationally. To review the cost for expedited shipping, please see the How much does expedited shipping cost? article.
How much does expedited shipping cost?
We have varying costs for expedited shipping based on package weight and location. Please see below for the estimated expedited shipping cost. All expedited shipping options will come with order tracking. Europe, UK, Canada, Australia, New Zealand an
What if I provided the wrong address?
If after placing your order, you realize that you entered the wrong shipping address, please reach out to us right away for assistance. If the order has not yet shipped, we will most likely be able to change the address. However, if the product has a
What shipping methods are used?
No matter what type of shipping was selected (standard or express), we reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should
How are customs, import duties and taxes handled?
When placing an international order, please be aware that import duties and taxes may apply once your package arrives in the destination country. These charges are the responsibility of the recipient and must be paid before the parcel can be delivere
How can I track my order when I have lost the order number and confirmation email?
To assist us with locating your order details, please contact us and provide us with as much information as possible (such as name on the order, the email address you suspect the order was placed under, the approximate date of the order, or your phys
What can I do if I have not received my order confirmation email?
If you haven't received an order confirmation or are unsure if your order went through, please contact us with any details you have about the purchase, including the name and address used during checkout. If you have emailed us regarding an order and
What should I do if my order is delayed?
At our store, we strive to deliver your orders promptly. However, sometimes, delivery delays occur due to factors beyond our control. We sincerely apologize for any inconvenience caused by such delays. If you experience a delay, rest assured that we
What should I do if I have not received my order but tracking shows it was delivered?
Thank you for your recent purchase with us! If the tracking shows that your order was delivered but you have not received it, we recommend the following steps:. You can always contact us in order to verify additional details on the shipment of the pa