How are customs, import duties and taxes handled?Updated 2 months ago

When placing an international order, please be aware that import duties and taxes may apply once your package arrives in the destination country. These charges are the responsibility of the recipient and must be paid before the parcel can be delivered. We do not calculate or estimate these charges and cannot provide specific information on potential costs.

It is advisable to contact your local customs office for details on applicable fees and the import process. As the purchaser, you are considered the importer of record and are responsible for ensuring that your order complies with all local laws and regulations in the destination country. Please note that customs authorities may inspect your package upon arrival, and we cannot guarantee that the packaging will remain intact during this process.

If import duties and taxes are not paid, your parcel will be held by customs for approximately three weeks. If the charges remain unpaid, the parcel will be returned to us. In such cases, we will process a refund for your order; however, any import duties, taxes, and additional return shipping fees incurred will be deducted from the refund amount. Please note that we cannot refund any import duties and taxes that were initially charged on your order.