If you can't find the answer you are looking for, please reach out to our support team. Thank you

PoooliPrint

If after placing your order, you realize that you entered the wrong shipping address, please <a href="https://www.poooliprint.com/pages/contact-us" rel="noopener noreferrer" target="_blank">reach out to us</a> right away for assistance. If the order has not yet shipped, we will most likely be able to change the address.However, if the product has already been shipped, we will not be able to update shipping information. If the order needs to be canceled due to incorrect address information, we can process a refund but we hold the right to deduct the shipping fees from the refunded amount.Standard shipping fee - $8.95 USDExpress shipping fee - $35.00 USDWe will not be held responsible for any incorrect shipping addresses entered.

If after placing your order, you realize that you entered the wrong shipping address, please reach out to us right away for assistance. If the order has not yet shipped, we will most likely be able to change the address. However, if the product has a

What if I provided the wrong address?

Shipping and Tracking

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

How much does expedited shipping cost?

What shipping methods are used?

How are customs, import duties and taxes handled?

How can I track my order when I have lost the order number and confirmation email?

What can I do if I have not received my order confirmation email?

What should I do if my order is delayed?

What should I do if I have not received my order but tracking shows it was delivered?

What should I do if I have received a defective product?

What should I do if only part of my order was delivered or if something is missing?

How do I cancel my order?

Order Issues

What is the order fulfillment policy?

What is your cancellation policy?

What is your return/exchange policy?

Policies

What is the difference between L1 and L2?

What is the bird beak for on the PoooliPrinter L1/L2?

How can I fix issues with my PoooliPrint L1/L2 printing quality or printing errors?

PoooliPrint L1/L2

What is the grayscale printing mode?

PoooliPrint XL

How long will prints on thermal paper last?

Which paper is compatible with each printer?

Can I switch paper rolls anytime?

How many pictures can be printed from one roll?

Paper Rolls

How can I change the language on the PoooliPrint Z1 Camera?

PoooliPrint Z1

Which printers will print in color?

Which printers need ink?

Are your printers compatible with mobile devices?

General Product

Product Information

How do I join the PoooliRewards program?

How can I earn PoooliPoints?

How can I redeem PoooliPoints?

Is there a referral program?

How do I ensure my past purchases are rewarded with PoooliPoints after creating my PoooliRewards account?

Accounts and Subscriptions

How do I set up my new printer and learn to use all of its features?

What if I provided the wrong address?Updated 2 months ago