Product information specific to the PoooliPrint L1 and L2 models

PoooliPrint L1/L2

Product information specific to the PoooliPrint XL model

PoooliPrint XL

Product information specific to various paper rolls

Paper Rolls

This section contains information specific to the PoooliPrint Z1 Color Photo Camera

PoooliPrint Z1

This section is for general product information

General Product

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PoooliPrint

Help articles related to specific product information and questions

Product Information

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

How much does expedited shipping cost?

What if I provided the wrong address?

What shipping methods are used?

How are customs, import duties and taxes handled?

How can I track my order when I have lost the order number and confirmation email?

What can I do if I have not received my order confirmation email?

What should I do if my order is delayed?

What should I do if I have not received my order but tracking shows it was delivered?

Shipping and Tracking

What should I do if I have received a defective product?

What should I do if only part of my order was delivered or if something is missing?

How do I cancel my order?

Order Issues

What is the order fulfillment policy?

What is your cancellation policy?

What is your return/exchange policy?

Policies

What is the difference between L1 and L2?

What is the bird beak for on the PoooliPrinter L1/L2?

How can I fix issues with my PoooliPrint L1/L2 printing quality or printing errors?

What is the grayscale printing mode?

How long will prints on thermal paper last?

Which paper is compatible with each printer?

Can I switch paper rolls anytime?

How many pictures can be printed from one roll?

How can I change the language on the PoooliPrint Z1 Camera?

Which printers will print in color?

Which printers need ink?

Are your printers compatible with mobile devices?

How do I join the PoooliRewards program?

How can I earn PoooliPoints?

How can I redeem PoooliPoints?

Is there a referral program?

How do I ensure my past purchases are rewarded with PoooliPoints after creating my PoooliRewards account?

Accounts and Subscriptions

How do I set up my new printer and learn to use all of its features?