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PoooliPrint

<p>Our products come with a standard one year warranty. If you believe you have received a defective product, <a href="https://www.poooliprint.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> and send a photo or video clearly showing the problem. We will review the issue and provide a solution as soon as possible.</p><p>Our team is dedicated to ensuring your satisfaction and resolving any problems with your orders promptly.&#xA0;</p>

Our products come with a standard one year warranty. If you believe you have received a defective product, contact us and send a photo or video clearly showing the problem. We will review the issue and provide a solution as soon as possible. Our team

What should I do if I have received a defective product?

Order Issues

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

How much does expedited shipping cost?

What if I provided the wrong address?

What shipping methods are used?

How are customs, import duties and taxes handled?

How can I track my order when I have lost the order number and confirmation email?

What can I do if I have not received my order confirmation email?

What should I do if my order is delayed?

What should I do if I have not received my order but tracking shows it was delivered?

Shipping and Tracking

What should I do if only part of my order was delivered or if something is missing?

How do I cancel my order?

What is the order fulfillment policy?

What is your cancellation policy?

What is your return/exchange policy?

Policies

What is the difference between L1 and L2?

What is the bird beak for on the PoooliPrinter L1/L2?

How can I fix issues with my PoooliPrint L1/L2 printing quality or printing errors?

PoooliPrint L1/L2

What is the grayscale printing mode?

PoooliPrint XL

How long will prints on thermal paper last?

Which paper is compatible with each printer?

Can I switch paper rolls anytime?

How many pictures can be printed from one roll?

Paper Rolls

How can I change the language on the PoooliPrint Z1 Camera?

PoooliPrint Z1

Which printers will print in color?

Which printers need ink?

Are your printers compatible with mobile devices?

General Product

Product Information

How do I join the PoooliRewards program?

How can I earn PoooliPoints?

How can I redeem PoooliPoints?

Is there a referral program?

How do I ensure my past purchases are rewarded with PoooliPoints after creating my PoooliRewards account?

Accounts and Subscriptions

How do I set up my new printer and learn to use all of its features?

What should I do if I have received a defective product?Updated 2 months ago